Legal Compliance Statements
Terms & Conditions
Effective Date: June 1, 2026
Welcome to Glendie Creative, LLC ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website located at glendiecreative.com ("Website") and the services we offer, including copywriting, marketing, coaching, and development services ("Services"). By accessing or using our Website and Services, you agree to be bound by these Terms.
1. Use of Our Services
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use our Services:
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In any way that violates applicable federal, state, local, or international law or regulation.
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To exploit, harm, or attempt to exploit or harm minors in any way.
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To transmit, or procure the sending of, any advertising or promotional material without our prior written consent.
2. Service Descriptions and Third-Party Platforms
We strive to describe our Services as accurately as possible. However, we do not warrant that the descriptions are complete, current, or error-free. We reserve the right to modify or discontinue any Service at any time without notice.
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Third-Party Services: Our Services may rely on or integrate with third-party platforms (e.g., website hosts, CMS platforms, or software tools). You acknowledge that Glendie Creative, LLC does not control these third parties and is not responsible for any service interruptions, policy changes, or data losses caused by them.
3. Disclaimer of Marketing Results and Guarantees
Glendie Creative, LLC provides professional creative, copywriting, and marketing development services intended to assist businesses in growing their brand awareness and reach. However, you explicitly acknowledge and agree that marketing outcomes are inherently unpredictable and influenced by numerous external factors, including market volatility, consumer behavior, and industry competition.
Therefore, Glendie Creative, LLC makes no warranties, express or implied, and provides no guarantees regarding specific financial success, profitability, conversion rates, or increased revenue resulting from our Website or Services. Any testimonials, examples, or case studies displayed on our Website are for illustrative purposes only and do not constitute a promise or guarantee of similar performance. You agree that you are solely responsible for your business outcomes and financial risk.
4. Payment and Refund Policy
Payment for Services is due as specified in the individual service agreement or invoice. We accept payments through PayPal, Venmo, QuickBooks, and ACH. Refunds are governed by our Refund Policy. Please review this policy carefully before purchasing our Services.
5. Intellectual Property Rights and Portfolio Display
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Our Content: All content, features, and functionality on our Website, including but not limited to text, graphics, logos, and images, are the exclusive property of Glendie Creative, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any of our content without our prior written consent.
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Client Content & Indemnity: You warrant that any text, images, trademarks, or other assets provided to us for use in your projects are owned by you, or that you have obtained explicit permission to use them. You agree to indemnify and hold harmless Glendie Creative, LLC from any third-party intellectual property claims resulting from assets you provided.
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Portfolio Rights: Unless explicitly agreed otherwise in an individual written client agreement, Glendie Creative, LLC retains the right to display, describe, and link to any completed client projects, designs, websites, or case studies on our Website and marketing materials for self-promotional and portfolio purposes.
6. Confidentiality
Any confidential information shared between you and Glendie Creative, LLC in the course of providing Services shall be kept confidential and not disclosed to any third party without prior written consent, except as required by law.
7. Limitation of Liability
To the fullest extent permitted by law, Glendie Creative, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
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Your use or inability to use our Services.
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Any unauthorized access to or use of our servers and/or any personal information stored therein.
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Any interruption or cessation of transmission to or from our Services.
8. Indemnification
You agree to indemnify, defend, and hold harmless Glendie Creative, LLC, its members, affiliates, and their respective officers, directors, employees, contractors, agents, licensors, service providers, subcontractors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of our Services.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Polk County, TN, to resolve any legal matter arising from these Terms.
10. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Services after any changes constitutes your acceptance of the new Terms.
11. Contact Information
If you have any questions about these Terms, please contact us using the contact form.
Accessibility Statement
Effective Date: June 1, 2026
We at Glendie Creative, LLC ("Company," "we," "our," "us") are actively working to make our site, glendiecreative.com ("Website"), accessible to people with disabilities.
Accessibility Adjustments on This Site
Glendie Creative, LLC is committed to ensuring digital accessibility for all visitors, including people with disabilities. We strive to provide a website experience that is inclusive, user-friendly, and accessible to the widest possible audience, regardless of ability.
Our Commitment
We are actively working to improve the accessibility and usability of our Website, guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as our accessibility standard. We aim to meet or exceed these guidelines wherever feasible.
Accessibility Features
To support accessibility, our Website includes:
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Text alternatives (alt text) for non-text portfolio and media assets.
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Full keyboard navigability across all layouts and menus.
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Clear structural and heading hierarchy for assistive technologies.
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Readable, high-contrast typography choices.
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Responsive layouts optimized for mobile devices and screen readers.
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Descriptive and contextual link text.
Ongoing Efforts
We recognize that accessibility is an ongoing effort. We are continuously evaluating and improving our digital infrastructure to address new challenges and enhance the overall user experience for all individuals interacting with our brand.
Need Help or Have Feedback?
If you experience any difficulty accessing content on this Website or have suggestions for improvement, we welcome your feedback. Please contact us using the contact form on our Website.
Privacy Policy
Effective Date: June 1, 2026
1. Introduction
Welcome to glendiecreative.com ("Website"), operated by Glendie Creative, LLC ("we," "our," "us," or "the Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our Website or engage with our creative, copywriting, marketing, and development services ("Services"). By using our Website or Services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information You Provide: We collect personal information that you voluntarily provide to us when you fill out a contact form, request a quote, subscribe to a newsletter, or engage our business services. This information may include your name, email address, phone number, billing address, business details, and any other project details you choose to share.
Automatically Collected Information: When you visit our Website, our hosting platform (Wix Studio) and analytics tools automatically log certain non-personal information sent by your browser. This includes your IP address, browser type, operating system, referring URLs, pages visited, access times, and general geographic location.
3. How We Use Your Information
We use the information we collect to:
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Provide, operate, and maintain our Services and Website layout.
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Respond directly to your inquiries, provide customer support, and fulfill project requests.
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Send project updates, invoices, newsletters, or promotional materials (which you may opt out of at any time).
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Monitor and analyze Website performance to improve user experience and troubleshoot technical issues.
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Comply with applicable legal obligations or respond to lawful governmental requests.
4. Sharing and Disclosing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information under the following limited circumstances:
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Third-Party Service Providers: We share data with trusted vendors who assist us in operating our business and delivering our Services (e.g., website hosting platforms, email newsletter delivery services, and payment processors including PayPal, Venmo, QuickBooks, and ACH networks). These providers are strictly obligated to use your information only to perform services for us.
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Legal Requirements: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal proceedings, protect the rights or property of Glendie Creative, LLC, or protect the safety of our users and the public.
5. Cookies and Tracking Technologies
Our Website utilizes cookies and similar tracking technologies to optimize performance, remember user preferences, and analyze web traffic patterns. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Website or interactive design elements may not function correctly.
6. Third-Party Links and Integrations
Our Website and portfolio pages display links to third-party websites, including completed client projects and external platforms. We do not control, and are not responsible for, the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party platform you visit.
7. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, loss, or alteration. However, please be aware that no method of electronic transmission over the internet or method of digital storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Your Privacy Rights
Depending on your legal jurisdiction, you may have specific rights regarding your personal data, which may include the right to access the data we hold about you, request the correction or deletion of your information, or object to certain processing activities. To exercise any of these rights, please submit a request through our website contact form.
9. Children's Privacy
Our Website and business services are directed entirely to a general commercial audience and are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will take immediate steps to delete that information from our systems.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are safeguarding your data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us using the contact form on our Website.
Refund Policy
Effective Date: June 1, 2026
We take great pride in delivering high-quality services that are strategic, tailored, and results-focused. To ensure a respectful and professional experience for all clients, the following refund and cancellation policies apply to Glendie Creative, LLC:
1. Copywriting & Marketing Services
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Deposits & Payment: All copywriting, design, and marketing projects require a non-refundable deposit to secure your slot in our project calendar. Full payment is due upon delivery of final content or according to a previously agreed-upon payment schedule or invoice.
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Refunds: Due to the custom, creative, and labor-intensive nature of copywriting and digital marketing deliverables, all sales are final once work has begun. Refunds are not provided for work already completed, in progress, or delivered. If you are unsatisfied with the delivered assets, we offer one reasonable round of revisions within the scope of the original agreement.
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Project Cancellation: If you choose to cancel your project before work begins, you may be eligible for a partial refund (less the non-refundable deposit). Once content creation, design, or strategy work has officially started, no refunds will be issued.
2. Coaching & Development Services
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Coaching Sessions: Coaching sessions must be paid in advance. If you need to cancel or reschedule a scheduled session, please provide at least 24 hours’ notice. Sessions canceled with less than 24 hours’ notice may be forfeited and are non-refundable, unless due to documented emergency circumstances.
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Packages & Workshops: Refunds are not available once a coaching package, development milestone, or workshop has begun. If you are unable to complete a package due to unforeseen circumstances, we will make every reasonable effort to accommodate rescheduling or apply a credit toward our future services.
3. Disclaimer & Limit of Liability
All services provided by Glendie Creative, LLC are for educational, informational, and professional development purposes only. Results vary heavily based on client input, market factors, and implementation. No specific outcomes (such as search engine rankings, web traffic increases, lead generation, or specific revenue targets) are guaranteed.
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By purchasing any of our Services, you explicitly acknowledge that:
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You and your business are entirely responsible for how you apply the information, strategies, and materials provided by us.
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Refunds will not be issued based on dissatisfaction with business or financial outcomes outside of our direct control.
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All creative content, strategic advice, and coaching are offered in good faith with the absolute intent to support your business growth and goals.
4. Contact Us
We want you to feel completely confident in your investment. If you have any remaining questions about our policies, please contact us using the contact form before moving forward to ensure we are the right fit for your project.